Privacy

 

Privacy Policy

Bella Hoskyns Country Clothing

Last updated: 9 October 2026

At Bella Hoskyns, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit www.bellahoskyns.com, purchase from our online shop, subscribe to our newsletter or contact us.

We aim to handle your information responsibly, transparently and securely, and to use it only for appropriate purposes.

1. Who we are

Bella Hoskyns Country Clothing is a sole-trader business operating the website www.bellahoskyns.com.

For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller responsible for your personal information is the sole trader operating Bella Hoskyns Country Clothing.

Trading name: Bella Hoskyns Country Clothing
Legal name of the proprietor: Arabella Hoskyns-Abrahall
Business address: West Unthank Farm, Haltwhistle, Northumberland. NE49 0HX. U.K.
Privacy contact email: bella@bellahoskyns.com
Website: https://www.bellahoskyns.com/

 

2. Personal information we collect

We collect personal information when you interact with our website, place an order, subscribe to our newsletter or contact us.

The information we may collect includes:

Contact information

  • Your name.

  • Email address and telephone number.

  • Billing and delivery addresses.

  • Information you provide when contacting us with an enquiry or requesting customer support.

Order and transaction information

  • Details of the products you purchase.

  • Order numbers, order values and transaction dates.

  • Billing and delivery information.

  • Payment status and relevant transaction information.

  • Information relating to returns, exchanges, refunds or customer service enquiries.

Newsletter and marketing information

  • Your email address and any other information you provide when subscribing to our newsletter.

  • Your marketing preferences and subscription status.

  • Records of newsletter communications and unsubscribe requests, where necessary.

Technical and website information

When you visit our website, we may collect technical information such as your IP address, browser type, device information, pages visited, referral source and interactions with website content.

We also use Google Analytics to understand how visitors use our website and to help us improve its performance and shopping experience. This may involve the use of cookies or similar technologies, subject to your cookie preferences and applicable law.

3. How we use your information

We use your personal information for the following purposes:

  • Order fulfilment: to process purchases, arrange payment and delivery, and manage returns, exchanges and refunds.

  • Customer service: to respond to enquiries, resolve problems and provide assistance.

  • Website operation: to maintain and improve the functionality, security and performance of our online shop.

  • Website analytics: to understand visitor behaviour, identify popular content and improve the customer experience through Google Analytics.

  • Email marketing: to send newsletters, product news, collection updates and other marketing communications where permitted by law.

  • Legal and financial administration: to maintain appropriate business records and comply with tax, accounting and other legal obligations.

  • Security and fraud prevention: to protect our website, customers and business from fraudulent or unauthorised activity.

We will not use your personal information for unrelated purposes without providing further information where required by law.

4. Our legal basis for processing your information

We process personal information only where we have a lawful basis to do so.

Depending on the circumstances, these bases include:

Contractual necessity

We use information required to process your purchase, arrange delivery, manage returns and fulfil our obligations to you as a customer.

Legal obligations

We may retain and use information to comply with applicable tax, accounting, consumer protection and other legal requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided these do not override your rights and freedoms. These interests may include responding to enquiries, improving our services, maintaining website security and preventing fraud.

Consent

We rely on consent where required, including for applicable non-essential cookies and certain electronic marketing activities. You may withdraw your consent at any time.

Where we rely on legitimate interests, we consider the potential impact on your privacy and your rights.

5. Payments and order processing

We accept payments through Stripe and/or PayPal, depending on the payment methods available at checkout.

When you make a purchase, the relevant payment provider processes the information necessary to complete your transaction. This may include your name, contact details, billing information, payment details, transaction amount and payment status.

Stripe and PayPal process personal information in accordance with their own privacy policies and their respective roles in the transaction.

We receive information necessary to administer your order, confirm payment, manage refunds and provide customer support. We do not intend to store full payment card details ourselves.

You can find further information in the privacy policies of Stripe and PayPal.

6. Email newsletters and marketing

We use Squarespace Email Campaigns to manage and send our email newsletters.

If you subscribe to our newsletter, we may use your email address and marketing preferences to send you information about Bella Hoskyns, including new collections, products, news and other relevant updates.

We will send marketing communications in accordance with applicable data protection and electronic marketing laws.

You can unsubscribe at any time using the unsubscribe link included in our emails. You may also contact us to update your preferences or request that we stop sending you marketing communications.

When you unsubscribe, we will stop sending the relevant marketing emails. We may retain limited information to record your preference and ensure that it is respected.

Unsubscribing from marketing communications will not affect essential messages relating to an order you have placed.

Squarespace processes relevant information in connection with its email marketing services. Further information about its privacy practices is available in the Squarespace Privacy Policy.

7. Cookies and Google Analytics

Our website uses cookies and similar technologies to support its operation and, where permitted, understand how visitors use the site.

Cookies are small text files stored on your device. They may be used to remember preferences, support shopping functions, maintain security and collect information about website usage.

We use Google Analytics to help us understand how visitors interact with our website, including which pages are visited and how people navigate the online shop. This information helps us assess website performance and improve our services.

Google Analytics may collect technical and usage information, including information about your device, browser, IP address and interactions with website content. The information collected depends on our configuration and the settings of the service.

Our website provides a cookie consent mechanism. We will seek consent before using non-essential cookies and similar technologies where required by applicable law. Strictly necessary cookies may be used where permitted without consent.

You can manage your cookie preferences through the cookie settings available on our website. You can also adjust your browser settings, although blocking certain cookies may affect website functionality.

For more information about Google's data practices, please see Google's Privacy Policy.

Important: The precise cookies and tracking technologies used on our website depend on the services enabled and their configuration. We review these arrangements to ensure that the information provided to visitors remains accurate.

8. Who we share your information with

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services, including:

  • Squarespace: our website hosting, ecommerce and email marketing platform.

  • Stripe and PayPal: payment processing and transaction-related services.

  • Delivery and logistics providers: to deliver purchases and support returns where applicable.

  • Google Analytics and Google: to provide website analytics, subject to the relevant configuration and consent requirements.

  • Professional advisers and public authorities: where necessary to comply with the law, protect our legal rights or address fraud and security concerns.

These organisations may process information on our behalf or act as independent data controllers, depending on the services they provide.

Where a third party processes information on our behalf, we take reasonable steps to ensure that appropriate arrangements are in place to protect personal information.

9. International transfers

Some of the service providers supporting our website and business may process or store personal information outside the United Kingdom, including in countries where our customers are located.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure that appropriate safeguards are in place. These may include an adequacy decision or approved contractual safeguards, where applicable.

Further information about the relevant safeguards may be requested using the contact details in Section 1.

10. How long we retain your information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting and reporting obligations.

Retention periods depend on the type of information and why it is held.

  • Order and financial records: retained for the period necessary to administer purchases, manage returns and disputes, and comply with applicable tax and accounting requirements.

  • Customer service correspondence: retained for as long as necessary to respond to enquiries and maintain appropriate business records.

  • Newsletter information: retained while you remain subscribed, together with limited records necessary to manage unsubscribes and demonstrate compliance.

  • Website analytics information: retained in accordance with the applicable Google Analytics settings and retention periods.

  • Cookie consent records: retained for an appropriate period to record and respect your preferences.

When personal information is no longer required, we will securely delete it or anonymise it where appropriate, unless we are legally required to retain it.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We use established service providers for our website, payments and email marketing and take reasonable steps to ensure that information is handled appropriately.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We take reasonable precautions to protect your information and respond appropriately to suspected security incidents.

12. Your privacy rights

Depending on your location and the applicable law, you may have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information where the law permits.

  • Restrict certain processing activities.

  • Object to processing based on legitimate interests.

  • Object to direct marketing at any time.

  • Request data portability where the relevant legal conditions apply.

  • Withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exceptions. For example, we may need to retain particular transaction records to comply with our legal obligations.

To exercise your rights, please contact us using the details in Section 1. We may need to verify your identity before responding.

We will respond within the period required by applicable law.

If you are located outside the United Kingdom, you may have additional rights under the data protection laws applicable in your country.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

If you are located elsewhere, you may also be entitled to complain to the relevant data protection authority in your country.

14. Third-party websites and social media

Our website may contain links to third-party websites and social media platforms.

If you follow these links, the privacy policy and terms of the relevant third party will apply to your interaction with that service.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy information before providing personal information.

15. Children's privacy

Our online shop is intended for adult customers. We do not knowingly collect personal information directly from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on this page, together with the date it was last updated. Where required, we will provide additional notice of significant changes.

17. Contact us

If you have questions about this Privacy Policy or how Bella Hoskyns handles your personal information, please contact us:

Bella Hoskyns Country Clothing
Legal name of proprietor: Arabella Hoskyns-Abrahall
Business address: West Unthank Farm, Haltwhistle, Northumberland. NE49 0HX. U.K.
Privacy contact email: bella@bellahoskyns.com
Website: https://www.bellahoskyns.com/

We welcome your questions and will do our best to address any concerns about your privacy.